Where problems cannot be resolved remotely, either on the phone, by remote access, or for problems that need a site visit, we can arrange for an engineer to visit your site promptly and resolve the issue for you. Downtime can be costly to a business, we recognize that and aim to minimize it.
We suggest to our clients that preventative maintenance and regular servicing of your IT will actually save your business money in the long run. With scheduled visits on a regular basis, your staff will become familiar with being able to get their problems solved. In turn you will waste less man hours due to computer problems and have less call outs for emergency maintenance. Our typical service visit comprises a preventative maintenance procedure on your network that includes several tests such as:
- Making sure the backups are taking place on a regular basis and that they can be used if necessary: It's all very well backing up, but do you know the restore process works?
- Making sure the anti virus software is updating the server and the workstations: Again, having virus software on a machine is important, but equally important is that when a new virus comes out the software updates to protect against it.
- Ensuring all recent support bug fixes and software patches are applied: Companies like Microsoft release regular updates for their software to solve problems and also to prevent un-authorized access to your systems. Keeping these up to date is important to keep your system running smoothly.
- Resolving any hardware/software problems.